Refund Policy

Effective Date: September 11, 2025

1) Overview

We aim to deliver transparent, high-quality publishing and creative services. Because most of our work is custom and begins shortly after payment, refunds are limited and evaluated fairly against the criteria below.

2) Non-Refundable Services (After Work Starts)

The following become non-refundable once scoping is approved and work has commenced: ghostwriting, editing/proofreading, design/illustration, book formatting, marketing campaigns, paid ad management, web/author site development, printing coordination, audiobook production, and other bespoke deliverables.

3) When You May Be Eligible

  • No Work Started: If no work has begun and no discovery/consultation has taken place, you may request a full refund within 7 days of payment.
  • Duplicate Payment: Any accidental duplicate charge will be refunded in full once verified.
  • Service Not Delivered Due to Our Error: If agreed deliverables are not provided within the specified timeframe and we fail to remedy after your written notice and a reasonable cure period (typically 7 business days), a partial or full refund may be considered.

4) Deposits & Milestones

Up-front deposits secure scheduling and discovery. If work has begun, a refund—if approved—will exclude the value of hours, third-party costs (e.g., ads, printing holds), and completed milestones already delivered or in progress.

5) How to Request a Refund

Email support@amznprimepublications.com with:

  • Your full name, order/invoice number, and purchase date
  • Service purchased and reason for the request
  • Any supporting evidence (e.g., duplicate charge screenshot)

We acknowledge refund requests within 2 business days and provide a resolution within 7–10 business days. Approved refunds are issued to the original payment method.

6) Revisions vs. Refunds

Most concerns can be resolved via revisions as per your service package. Please share specific, written feedback so our team can address gaps quickly and professionally.

7) Chargebacks & Disputes

If you have any concerns, please contact us first at support@amznprimepublications.com. We’re committed to resolving issues promptly and transparently. Initiating a chargeback before giving us an opportunity to assist may delay resolution.

8) Taxes, Fees & Third-Party Costs

Payment processor fees, ad spend, marketplace fees, printing proofs, and other third-party costs already incurred on your behalf are non-refundable.

9) Contact

Email: support@amznprimepublications.com
Sales & Billing: info@amznprimepublications.com
Phone: (504) 353-8316

Terms & Conditions (Key Points)

1) Service Commencement

Payment authorizes us to begin discovery, scheduling, and production. Scope changes may impact timelines/cost.

2) Intellectual Property

Final, approved deliverables transfer to you upon full payment. Drafts, templates, and working files remain our property unless otherwise agreed in writing.

3) Timelines & Communication

Timelines are estimates and depend on timely client feedback and approvals.

4) Identity / Disclaimer

Amzn Prime Publications is an independent entity and is not affiliated, associated, endorsed, or sponsored by Amazon, Inc., or its subsidiaries. This disclaimer is displayed across our materials and website.

5) Payment Descriptor

Payments may be processed through Elite Book LLC and can appear under that name on your statement.

We may update this policy from time to time. The most current version will always be posted on this page with the effective date above.

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